REFUND & CANCELLATION POLICY

Effective Date: 06 August 2026

This Refund & Cancellation Policy applies to purchases made through www.aretas.in, operated by Aretas Retail Private Limited (“Company”, “we”, “us”, or “our”).

Please read this policy carefully before placing an order on our website.

1. Company Information

Company Name: Aretas Retail Private Limited
Website: www.aretas.in
Email: aretasretail402@gmail.com
Mobile: +91 9654610703

Aretas Retail Private Limited is engaged in the retail and sale of car decoration items, automobile accessories and related products.

2. Order Cancellation by Customer

Customers may request cancellation of an order by contacting us at aretasretail402@gmail.com or +91 9654610703.

Cancellation requests should be made as soon as possible after placing the order and before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may be required to follow the applicable return procedure, if the product is eligible for return.

3. Cancellation by the Company

Aretas Retail Private Limited reserves the right to cancel an order in circumstances including:

• Product being unavailable or out of stock
• Incorrect product pricing or technical errors
• Incomplete or incorrect customer information
• Suspected fraudulent or unauthorized transactions
• Payment authorization failure
• Delivery restrictions or inability to deliver to the provided address
• Other legitimate business, operational or legal reasons

If an order is cancelled after successful payment, the eligible amount will be refunded to the customer in accordance with this policy.

4. Refund Eligibility

A refund may be provided in circumstances including:

• Order cancelled by the Company after successful payment
• Customer cancellation accepted before dispatch
• Product received damaged or defective, subject to verification
• Incorrect product delivered
• Product not delivered due to circumstances attributable to the Company
• Duplicate payment for the same order
• Other situations approved by the Company in accordance with applicable law

Refund eligibility may depend on the nature of the product, order status and circumstances of the request.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us at aretasretail402@gmail.com as soon as reasonably possible after delivery.

To process the request, we may ask you to provide:

• Order number
• Invoice/order details
• Photographs or videos of the product
• Description of the issue
• Other information reasonably required for verification

After reviewing the request, we may offer an appropriate resolution, which may include replacement, return or refund, subject to product availability and applicable terms.

6. Products Not Eligible for Return or Refund

Unless otherwise required by applicable law, certain products may not be eligible for return or refund where they are:

• Used, installed, altered or damaged after delivery due to customer handling
• Damaged due to improper installation or misuse
• Returned without required accessories, packaging or components where applicable
• Customized or specially prepared for the customer
• Damaged due to normal wear and tear
• Returned after the applicable return period

The final eligibility of a return or refund will be determined based on the circumstances and applicable law.

7. Refund Process

Once a refund request is approved, we will initiate the refund through the appropriate payment method or payment gateway.

Where possible, refunds will generally be made to the original payment method used for the transaction.

The actual time taken for the refunded amount to appear in the customer's bank account, card account or payment wallet may depend on the customer's bank, card issuer, UPI provider or payment gateway.

Aretas Retail Private Limited is not responsible for delays caused solely by banks, payment gateways or other financial institutions after the refund has been initiated.

8. Refund for Failed or Pending Transactions

If the customer's bank account or payment method has been debited but the order/payment status on our website is unsuccessful, failed or incomplete, the customer should contact us with the relevant transaction/reference details.

We will reasonably assist in verifying the payment status.

If the payment has been successfully received by us but the corresponding order cannot be fulfilled, the eligible amount will be refunded in accordance with this policy.

9. Duplicate Payments

If a customer has accidentally made more than one successful payment for the same order, the customer should contact us immediately with the relevant transaction details.

After verification, the duplicate amount may be refunded through the appropriate payment method.

10. Shipping and Return Charges

Where a return is approved because the product was damaged, defective, incorrect or otherwise eligible for a Company-approved return, return shipping arrangements or charges will be handled according to the circumstances and applicable policy.

For customer-initiated returns or cancellations that are not due to a Company error, any applicable shipping, return or handling charges may be deducted from the refundable amount, where permitted by applicable law.

11. Refund Processing Timeline

Once a refund has been approved and initiated, the amount will generally be processed within a reasonable period.

The final credit timeline depends on the payment gateway, bank, card issuer, UPI service provider or other financial institution involved in the transaction.

Customers should retain their refund reference/transaction details until the refund is successfully credited.

12. Non-Delivery

If an order cannot be delivered because of an incorrect address, incomplete address, customer unavailability, refusal to accept the package or other circumstances attributable to the customer, additional delivery or re-shipping charges may apply.

If the order is returned to us and the customer requests a refund, the refund will be processed subject to the applicable circumstances and deductions, if any, permitted under this policy.

13. How to Request a Refund or Cancellation

To request a cancellation, return or refund, please contact us with the following details:

Email: aretasretail402@gmail.com
Mobile: +91 9654610703

Please provide:

• Customer name
• Order number
• Registered mobile number/email
• Transaction/payment reference, if applicable
• Reason for cancellation/refund
• Supporting photographs or documents, where applicable

We may request additional information where reasonably necessary to verify the request.

14. Fraudulent or Unauthorized Transactions

If we identify a transaction as suspicious, fraudulent or unauthorized, we reserve the right to cancel or hold the order and take appropriate action.

Where necessary, information relating to such transactions may be shared with payment service providers, banks, financial institutions, law-enforcement authorities or other authorized parties.

15. Policy Changes

Aretas Retail Private Limited reserves the right to modify or update this Refund & Cancellation Policy from time to time.

Any updated version will be published on www.aretas.in with the revised effective date.

Customers are advised to review this policy periodically.

16. Contact Us

For cancellation, refund, return or payment-related queries, please contact:

Aretas Retail Private Limited
Email: aretasretail402@gmail.com
Mobile: +91 9654610703
Website: www.aretas.in

We will make reasonable efforts to review and respond to refund and cancellation requests within a reasonable period.

17. Acceptance

By placing an order or making a payment through our website, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to its applicable terms.