Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 06 August 2026

This Shipping & Delivery Policy applies to all orders placed through www.aretas.in, operated by Aretas Retail Private Limited (“Company”, “we”, “us”, or “our”).

Please read this policy carefully before placing an order on our website.

1. Company Information

Company Name: Aretas Retail Private Limited
Website: www.aretas.in
Email: aretasretail402@gmail.com
Mobile: +91 9654610703

Aretas Retail Private Limited is engaged in the retail and sale of car decoration items, automobile accessories and related products.

2. Order Processing

Once an order is successfully placed and payment is confirmed, we will process the order for dispatch.

Orders are generally processed within 2–5 business days, subject to product availability, order verification and other operational requirements.

Orders placed on Sundays or public holidays may be processed on the next business day.

In case of any unexpected delay in processing, we may contact the customer using the contact information provided at the time of placing the order.

3. Shipping Locations

We currently aim to deliver products to serviceable locations within India.

Delivery availability may depend on the serviceability of the customer's PIN code and the availability of our logistics partners.

If a particular location is not serviceable, we may contact the customer and provide an appropriate alternative or, where applicable, initiate cancellation and refund of the order.

4. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–10 business days, depending on the delivery location and courier/logistics partner.

Estimated delivery timelines may vary due to:

Customer location
PIN code serviceability
Courier availability
Weather conditions
Public holidays
Transportation delays
High order volumes
Government restrictions
Unforeseen circumstances beyond our reasonable control

Delivery timelines are estimates and should not be considered guaranteed delivery dates unless specifically confirmed by us.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or otherwise communicated to the customer before order confirmation.

Shipping charges may vary depending on factors such as order value, package size, weight, destination and applicable logistics rates.

Where free shipping is offered, the applicable terms will be displayed on the website.

6. Order Tracking

Where tracking facilities are available, customers may receive a tracking number or shipment details through email, SMS, WhatsApp or other available communication channels.

Customers can use the tracking information provided by the applicable courier/logistics partner to monitor shipment status.

Tracking information may take some time to become active after the shipment has been dispatched.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Complete delivery address
City
State
PIN code
Mobile number
Any other information required for successful delivery

Aretas Retail Private Limited will not be responsible for delays, failed delivery or additional delivery costs resulting from incorrect, incomplete or inaccurate information provided by the customer.

8. Delivery Attempts

The courier/logistics partner may make one or more delivery attempts at the provided address.

If the customer is unavailable, refuses delivery or cannot be contacted, the shipment may be returned to the sender in accordance with the courier partner's procedures.

If re-shipping is requested after an unsuccessful delivery caused by the customer, additional shipping charges may apply.

9. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

Such circumstances may include:

Severe weather
Natural disasters
Transportation disruptions
Strikes or operational disruptions
Government restrictions
Public holidays
Courier/logistics issues
Incorrect address or contact information
High-volume periods
Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

10. Damaged Package or Product

Customers are advised to inspect the package at the time of delivery, where reasonably possible.

If the package appears visibly damaged, customers should, where possible, record the condition of the package and contact us as soon as reasonably possible.

If the product inside the package is damaged, defective or incorrect, please contact us at aretasretail402@gmail.com with:

Order number
Photographs/videos of the package and product
Description of the issue
Delivery details
Any other information reasonably required for verification

The matter will be reviewed in accordance with our Refund & Cancellation Policy.

11. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please notify us as soon as reasonably possible after delivery.

We may request photographs, videos, packaging details, invoice information or other evidence to verify the issue.

After verification, we may provide an appropriate resolution, which may include replacement, delivery of the missing item or refund, subject to product availability and applicable policies.

12. Failed or Returned Deliveries

An order may be returned to us by the courier/logistics partner in circumstances including:

Incorrect or incomplete address
Customer unavailable after repeated attempts
Customer refusal to accept delivery
Incorrect PIN code
Unserviceable delivery location
Failure to respond to courier communication
Other delivery-related circumstances

If a shipment is returned to us, the customer may contact us to request re-shipping or cancellation/refund, subject to the applicable terms and charges.

13. Changes to Shipping Address

Customers should verify their delivery address before completing an order.

If you need to change your shipping address after placing an order, please contact us immediately at aretasretail402@gmail.com or +91 9654610703.

Address changes may not be possible once the order has been dispatched.

Any additional shipping cost resulting from an approved address change may be payable by the customer.

14. International Shipping

Unless specifically stated otherwise on our website, we currently do not offer international shipping.

Any future international shipping service will be subject to separate terms, applicable customs requirements, duties, taxes and shipping charges.

15. Shipping and Refunds

If an order cannot be delivered due to reasons attributable to the Company, or if the Company cancels an order after receiving payment, the eligible refund will be processed in accordance with our Refund & Cancellation Policy.

Refund processing and credit timelines may depend on the applicable payment gateway, bank, card issuer, UPI provider or other financial institution.