TERMS & CONDITIONS

Effective Date: 06 August 2026

Welcome to www.aretas.in, operated by Aretas Retail Private Limited (“Company”, “we”, “us”, or “our”).

By accessing, browsing, registering on, or purchasing products through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Company Information

Company Name: Aretas Retail Private Limited
Website: www.aretas.in
Email: aretasretail402@gmail.com
Mobile: +91 9654610703

Aretas Retail Private Limited is engaged in the retail and sale of car decoration items, automobile accessories and related products.

2. Acceptance of Terms

By accessing or using our website, you confirm that:

• You have read and understood these Terms & Conditions.
• You agree to comply with these Terms & Conditions.
• The information provided by you is accurate and complete.
• You are legally capable of entering into a transaction under applicable law.

If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order.

3. Products and Services

We offer car decoration items, automobile accessories and related products through our website.

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on the website are accurate. However, minor variations in colour, appearance, packaging or design may occur due to product batches, photography, screen settings or manufacturer changes.

We reserve the right to modify, discontinue or update any product or service without prior notice.

4. Product Prices

All product prices displayed on the website are subject to change without prior notice.

The applicable price at the time the customer places the order will generally be considered the order price, subject to any obvious pricing error or technical issue.

Where applicable, taxes, shipping charges or other applicable charges may be displayed separately during checkout.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, mobile number, email address, billing address and shipping address.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

An order may be cancelled or declined by us in circumstances including:

• Product availability issues
• Incorrect or incomplete customer information
• Suspected fraudulent or unauthorized transactions
• Pricing or technical errors
• Failure of payment authorization
• Other legitimate business or legal reasons

If an order is cancelled after payment has been successfully received, the eligible amount will be refunded in accordance with our Refund/Cancellation Policy.

6. Payment Terms

We may provide online payment options through third-party payment gateway/service providers.

Customers may be able to make payments using available methods such as credit cards, debit cards, UPI, net banking, wallets or other payment methods supported by the applicable payment gateway.

All payment transactions are subject to the terms, conditions and security procedures of the respective payment gateway/service provider.

Aretas Retail Private Limited does not request or require customers to disclose their OTP, UPI PIN, CVV, card PIN, password or other confidential payment credentials to our employees or representatives.

7. Payment Confirmation

An order will be considered successfully paid only after confirmation of the payment transaction through the applicable payment gateway or our payment processing system.

If an amount has been debited from the customer's bank account but the order is not successfully confirmed, the customer may contact us with the transaction/reference details.

We will reasonably assist in verifying the transaction and, where applicable, processing a refund in accordance with the applicable payment and refund procedures.

8. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated to the customer.

Delivery timelines may vary depending on:

• Customer location
• Product availability
• Courier/logistics partner
• Weather conditions
• Public holidays
• Transportation delays
• Other circumstances beyond our reasonable control

Once an order has been handed over to the logistics/courier partner, delivery may be subject to the courier partner's terms and operational conditions.

Customers are responsible for providing a correct and complete delivery address and contact information.

9. Returns, Refunds and Cancellations

Returns, cancellations and refunds will be governed by our separate Refund/Cancellation Policy published on the website.

Customers are advised to review the applicable policy before placing an order.

Refunds, where approved, may be processed through the original payment method or another appropriate method, subject to payment gateway and banking procedures.

10. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from the product ordered, please contact us within the applicable period specified in our Refund/Cancellation Policy.

We may request photographs, videos, order details, invoice information or other evidence to verify the issue.

After verification, we may provide an appropriate resolution in accordance with our applicable policies.

11. User Responsibilities

You agree not to:

• Use the website for unlawful purposes.
• Provide false, misleading or fraudulent information.
• Attempt to gain unauthorized access to our website, systems or accounts.
• Interfere with the security or operation of the website.
• Use automated systems to collect information from the website without authorization.
• Conduct fraudulent transactions.
• Upload or transmit malicious software, viruses or harmful code.
• Misuse any content, information or functionality provided on the website.

12. Intellectual Property

All content available on the website, including but not limited to:

• Company name and branding
• Logos
• Product images
• Text
• Graphics
• Website design
• Product descriptions
• Other website materials

may be owned by or licensed to Aretas Retail Private Limited and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit our website content without prior written permission, except where permitted by applicable law.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier/logistics providers, hosting providers, analytics services or other technology providers.

Your use of such services may be subject to the respective third party's terms and policies.

Aretas Retail Private Limited is not responsible for the independent policies, practices or technical availability of third-party services.

14. Website Availability

We make reasonable efforts to keep our website operational and accessible.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or completely secure.

The website may occasionally be unavailable due to maintenance, technical problems, network failures, security incidents or circumstances beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Aretas Retail Private Limited shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot be excluded under applicable law.

16. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, strikes, transportation disruptions, government restrictions, technical failures, internet disruptions, or other unforeseen events.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Modification of Terms

Aretas Retail Private Limited reserves the right to update, modify or change these Terms & Conditions at any time.

Updated Terms & Conditions will be published on www.aretas.in along with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's applicable place of business, subject to applicable law.

20. Contact Information

For any questions, complaints, order-related issues or concerns regarding these Terms & Conditions, please contact us:

Aretas Retail Private Limited
Email: aretasretail402@gmail.com
Mobile: +91 9654610703
Website: www.aretas.in

We will make reasonable efforts to respond to customer queries and complaints within a reasonable period.

21. Acceptance

By accessing our website, creating an account (if applicable), placing an order or making a payment, you acknowledge that you have read, understood and agreed to these Terms & Conditions.